wick71's Privacy Policy

1 Registration and Account Information

When you create an account on wick71, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• Your residential address in Bangladesh
• Information about your preferred payment method (such as your bKash, Nagad, Rocket, or Upay account number)

This information is necessary to verify your identity, manage your account, and process financial transactions.

2 Identity Verification (KYC) Information

To process deposits and withdrawals and to ensure responsible gaming, wick71 may request additional documents for identity verification in certain situations:

• Copy of National Identity Card (NID) or passport
• Driving license
• Recent utility bill or bank statement (for address verification)
• Screenshot as proof of ownership of the payment method

These documents are stored in an encrypted environment and are used solely for the verification process.

3 Technical and Device Information

When you use the wick71 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and activity logs on the platform
• Cookie and session data

This information is used to ensure platform security, prevent fraud, and improve the user experience.

4 For Service Delivery and Operations

wick71 uses the information collected from you for the following purposes:

• To create, verify, and manage your account
• To process deposit and withdrawal transactions — via bKash, Nagad, Rocket, and Upay
• To provide bonuses and promotional offers
• To provide customer support through 24/7 live chat
• To send important notifications related to your account
• To ensure responsible gaming and to identify problematic behavior

5 For Security and Fraud Prevention

To protect you and our platform, we use your information in the following ways:

• To detect multiple accounts or fraudulent activity
• To prevent unauthorized access
• To comply with Anti-Money Laundering (AML) processes
• To monitor the overall security of the platform

wick71 uses SSL encryption technology to keep all your data and financial transactions secure.

6 For Communication and Marketing

With your consent, we may contact you regarding the following:

• Notifications about new games, tournaments, or sports events
• Special promotions and bonus offers
• Information about platform updates and new features
• Advice and information related to responsible gaming

You can opt out of marketing communications at any time by contacting us.

7 With Payment Processors

To complete your financial transactions, wick71 shares certain information with payment service providers, including bKash, Nagad, Rocket, and Upay. This sharing is limited to the minimum information necessary for processing transactions.

8 For Legal Obligations

In the following situations, wick71 may be required to share information with authorities:

• To comply with a court order or legal directive
• To assist in investigations by government or regulatory authorities
• To prevent harm or fraud
• To protect the rights and assets of the platform

Such disclosures are always kept to the minimum information necessary.

9 No Sale of Data

wick71 never sells your personal information to third parties. We do not transfer user data to advertisers or marketing companies. Your information is used solely for purposes directly related to the delivery of wick71 services.

10 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device. wick71 uses the following types of cookies:

• Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions, ensuring security.
• Functional Cookies: To remember your preferences — language settings, game preferences.
• Analytics Cookies: To monitor platform performance and improve the user experience.

You can manage cookies through your browser settings, however disabling certain cookies may cause some platform features to not work properly.

11 Technical Safeguards

wick71 uses industry-standard security technology to keep your information safe:

• SSL/TLS encryption — all data transmission secured
• Encrypted database storage
• Two-Factor Authentication option
• Automatic alert system for suspicious login attempts
• Regular security audits conducted

12 Data Retention Period

We retain your information in accordance with the following policy:

• Information for active accounts is retained until the account is closed
• Even after an account is closed, certain information may be retained for up to five more years to meet legal and regulatory requirements
• Records of financial transactions are retained in accordance with applicable law
• Marketing cookies are generally deleted within 30 to 90 days

13 Right to Access and Correction

As a wick71 user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Portability: You may request to receive certain information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected].

14 Right to Opt Out

You may stop receiving marketing communications at any time. Please note, however, that account-related transactional messages (such as deposit or withdrawal confirmations) do not fall within the scope of the opt-out, as they are part of your service.

15 Protection of Minors' Information

wick71 is for individuals aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21. During the registration process we take steps to verify age. If any information submitted to us is confirmed to belong to a minor, that account and the associated information will be deleted immediately.

16 Changes to the Privacy Policy

wick71 reserves the right to update this Privacy Policy as needed. For any significant changes:

• You will be notified in advance by email
• A notification will be displayed on the platform
• The "Last Updated" date at the top of the Policy will be changed

Continued use of the platform after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

17 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure that appropriate protective measures — such as data processing agreements and encryption — are always in place.